Terms And Conditions
This page (together with any documents referred to on it) informs you of the kiakiaprint.com terms and conditions (Terms) on which we supply our products.
Please read these Terms carefully and make sure that you understand them before ordering any products from our site. By ordering any of our products you agree to these Terms. You should print a copy of these Terms for future reference.
The relationship between you and us
By placing an order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts. After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation email.
Refer a friend
When referring a friend through the Kiakiaprint network we maintain the right to withhold or reverse any of the rewards given when there is an assumption of fraud, the use of affiliate networks or any other abnormal use of the network.
Availability and delivery
Your order will be fulfilled by the delivery date set out in our order confirmation email. In exceptional circumstances, we may inform you of a new delivery date.
Risk and title
The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.
Prices and payments
The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error. Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are exclusive of VAT. VAT is added (at the applicable rate to your country) during our checkout process based on the final value of your order including delivery. You are responsible for any other taxes applicable in the territory to which the products are sent.
However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay; unless you have already paid for the products in full before the change in VAT takes effect.
Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered. We will not be liable for any breach by you of any such laws. Payment for all orders must be by credit or debit card (unless we say otherwise). Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.
Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law). Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavor to verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when invoicing the order.
Our invoices will be issued at, or as soon as practicable following, dispatch by us. Unless we determine otherwise, all invoices are payable within 28 days of the invoice date.If a product's correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product. If the pricing error is obvious or unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:
- Is accurate (where it states facts);
- Is genuinely held (where it states opinions);
- Complies with applicable law in Nigeria and any country from which it is submitted;
- Does not contain any material which is defamatory of any person;
- Does not contain any material which is obscene, hateful or inflammatory;
- Does not promote sexually explicit material or violence;
- Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- Does not infringe any intellectual property rights of any other person and you will indemnify (and keep indemnified) us for any breach by you of such above warranties.
All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
Refunds, returns, and reprints
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases, we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address, email@example.com, please make sure to include your Order ID number in the subject line. In order to qualify for a full refund, you will need to email us within 3 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in fully, any applicable delivery charges [and any reasonable costs you incur on returning the carousel-item to us.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must contact our Customer Service team so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the content are completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then contact our Customer Service team to inform us of the issue so we can proceed and reprint your order immediately.
We warrant to you that any product purchased from kiakiaprint.com will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.
Our liabilityWe will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):
- Loss of income or revenue;
- Loss of business;
- Loss of profits;
- Loss of anticipated savings;
- Loss of data;
- Waste of management or office time.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.
Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Our right to vary these terms and conditions
We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and Terms in force at the time that you order products from us unless any change to those policies or Terms is required to be made by law or governmental authority.
In this case, it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email. In this case, we have the right to assume that you have accepted the change to the Terms unless you notify us to the contrary within seven working days of receipt by you of the products.
Entire agreement and third party rights
These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.
We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.